Unified national service hotline:+86-17009363111


Current Position:Home - Service - Service Support

Contact us

Free customer service: +86-15895239038

Address: Xuhai Road, Xuzhou Economic and Technological Development Zone, Jiangsu Province

Fax: +86-0516-83355722

Website: www.xzhtbyq.com.cn

Email: 360103376@qq.com

Service Support

■24 hours response

No matter when and where, as long as you are interested in our products or have any questions, call for it. We will respond to your call in time.

■Call back within 2 hours

If you have any questions about our products, please report them to us truthfully, and we will call you back within two hours to troubleshoot your problems.

■The mission is consistent, 24 hours promise to arrive

If after receiving the information that the customer needs on-site service, our company will guarantee to send technical personnel on-site guidance within 24 hours, and arrive in remote areas within 48 hours.

■Lifetime commitment unchanged

Your satisfaction is our pursuit! If the problem is not resolved, our service will not be terminated. While providing users with product installation, commissioning, and operation consulting and services, we will also actively cooperate with users to help you familiarize yourself with product use and precautions to ensure product safety and smooth operation.

■3 pack promise

The product appears within one year and is identified as a quality problem, and it will be replaced free of charge, and the "Three Guarantees" regulations and contractual responsibilities shall be strictly fulfilled.

■20 years long warranty period

For products that exceed the "three guarantees" period, we provide you with a 20-year warranty period. Once the product fails, we will provide thoughtful service within 24 hours.

■Communication starts from the heart

We will work hand in hand before, during and after sale

Choose Hengtong, your trust, our honor. As long as you contact us, we will communicate with you carefully. Before sale, we will provide you with multi-faceted and systematic related products

Product information, if you have special requirements, you can develop it under your request, and draw up a solution under the approval of both parties.

During the sale, we will contact you throughout the process to inform the production progress, and strictly follow the requirements in the contract.

After-sales service, the perfect "three guarantees" service system will make you feel relieved, comfortable and comfortable with your use.

■Inspection, training and guidance are all free of charge

If you are interested in our products, please don't hesitate to pick up the phone and you will get an opportunity to inspect our company in many ways. Including arranging for you to inspect and experience the factory for free, dispatching technicians to formulate an overall solution for you for free, and provide you with free training before the implementation of the program. During the equipment installation process, we also provide you with free installation instructions.

As long as it is your needs, it is our mission.

There is a long way to go, and it is incumbent!


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